Refund & Cancellation Policy

This Refund & Cancellation Policy describes how Briefed (“we”, “our”, or “us”) handles cancellations and refund requests for paid subscriptions at briefed.software (the “Service”).

1. Free tier

Briefed offers a free tier with no payment required. No charges apply to free tier usage and no refunds are applicable.

2. Paid subscriptions

Paid subscriptions are billed on a recurring monthly or annual basis through Stripe. By subscribing, you authorize Briefed to charge your payment method on a recurring basis until you cancel.

3. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain access to paid features until that date. We do not charge cancellation fees.

4. Refunds

Subscription fees are non-refundable except in the following circumstances:

• Billing errors. If you were charged incorrectly (for example, charged after cancellation, the wrong amount, or double-charged), contact us within 30 days and we will refund the erroneous charge.
• Required by law. Where applicable consumer protection laws in your jurisdiction require a refund right (for example, the EU/UK cooling-off rules for digital services where applicable), we will honor that right.
• Service unavailability. If the Service experiences a significant, extended outage (more than 72 consecutive hours) that materially prevents you from using it, you may request a pro-rated credit or refund for the affected period.

We do not offer refunds for partial billing periods, change-of-mind cancellations, or unused time when the Service was available and functional.

5. Annual plans

Annual subscriptions are billed in full at the start of each billing year. If you cancel an annual plan, you retain access through the end of the paid term but do not receive a refund for remaining months, except where required by law or covered by Section 4 above.

6. How to request a refund

To request a refund or report a billing issue, contact us at briefed.software@gmail.com within 30 days of the charge. Include:

• The email address associated with your Briefed account
• The date and amount of the charge
• A brief description of the issue

We aim to respond within 5 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

7. Chargebacks

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank or card issuer. We will work to resolve disputes directly. Unwarranted chargebacks may result in suspension of your account.

8. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

9. Contact

For refund requests or billing questions: briefed.software@gmail.com